RetentionEngine™ Reduce active and passive subscriber churn
Cut churn by up to 47% with advanced AI that has already saved 500+ brands $150m in lost revenue in the past 12 months.
The industry leader in passive and active churn reduction
The RetentionEngine team has been building an optimizing churn reduction solutions for nearly a decade. We’re proud to have acquired and partnered with their team to continue to build the most robust features for churn reduction.
| Stay AI | Recharge, etc. | |
|---|---|---|
AI Optimized Cancel FlowsLive learning models continuously improve flow performance. |  Learn More |  |
WinbackEngine™AI optimized timing pushes reactivation events into Klaviyo to win-back lapsed subscribers. |  Learn More |  |
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Cancel Surveys & Personalized Offers
Reduce churn by over 30% more than other solutions with dynamic cancel flows that capture insights that tell you why your customers are canceling, what works to retain them, and how to reactivate former subscribers. The original Subscription Cancel Flow with over $500m in subscription revenue saved!
No-Code Cancel Flows
Start saving lost revenue with our sophisticated no-code cancel flow builder. It’s easy to set up and manage, and only takes 15 minutes to turn on.
Personalized Offers & Experiences
Deliver personalized treatments based on the reasons your customers provide for canceling. Use discounts, messages, pause options, and more to keep your customers from churning.
Segmentation & Rulesets
Create rules for each customer based on why they want to cancel, lifetime value, product/plan, location, and much more.
Comprehensive Reporting
Stay’s churn dashboard provides the most comprehensive reporting available for cancellation surveys and cancel flow performance.
Ai Optimized Offers
Our AI (reinforcement learning models) learns what treatments work best for different customers. After spending 5+ years building and optimizing the RetentionEngine™ AI, it can “solve the puzzle” of saving your customers for you.
Video Messages & Offers
Use founder or personalized video messages to save customers. The save rate on video messages is 40%+, making it one of the most effective save tactics.
On-Brand Experiences
Don’t sacrifice your brand. Leverage our no-code builder to customize the look and feel of your cancel surveys and save tactics.
A Full 360 Solution
No need for any external solutions or product extensions. Control every aspect of your churn survey and cancel flows via a unified easy to use system.
Proactively Reduce Churn With ExprienceEngine™
For Shopify brands that are serious about growth and performance. Designed by marketers, for marketers. Built by world-class engineers and data scientists.
AI Powered Dunning Solutions
Stay AI’s newest AI-powered tool uses a live learning model to determine the most probable time for a successful retried payment and the best course of action based on the error returned on the billing attempt along with a dunning analytics page to a deep dive into subscription loss due to dunning and clearer understanding of what’s happening.
Standard Failed Payment Logic
Set custom dunning settings manually to help recover failed payments.
AI Powered Retries
With the new Smart Dunning tool, merchants can now access better dunning analytics and utilize AI to determine the best timing for successful retried payments and what to do next when errors are returned on failed billing attempts.
Drag & Drop Email Notifcations
All failed payment emails are controlled out of Stay’s drag and drop email builder making it easy to deploy beautiful on-brand notifications.
Dunning Reporting
Track all aspects of passive churn from failed billing reports to the success of Stay’s AI powered retries and payment failure notifications.
WinbackEngine™ Uses AI to Reactivate Subscribers
Stay AI’s WinbackEngine™ takes out the guesswork of win-back timing and will learn the most probable time for re-acquisition to send tailored emails to the subscribers who have churned. It will pass a Winback Ready event metric to Klaviyo, which you can use to trigger a custom-built flow in Klaviyo or our pre-built Winback Flow template!
Timing Optimization
Currently, win-back flows require being triggered off the Subscription Cancelled metric, and merchants must manually add a time delay. WinbackEngine utilizes Stay AI’s reinforcement learning models to learn the best possible timing to re-engage churned customers.
Reactivation Hook & Notifications
WinbackEngine passes a
“Winback Ready” event metric to Klaviyo, which you can use to trigger a custom-built flow in Klaviyo or our pre-built Winback Flow template!
Reactivation Reporting
All KPIs for WinbackEngine™ can be tracked via Stay’s dashboard.
