A variety of email notifications
Keep your customers in the loop with branded notifications for any subscription event, from hyping them up when they start a subscription to letting them know when their product is OOS or payment failed.
Delightful customer experience that elevates your brand
Reduce CX tickets and boost subscriber lifetime value with our best-in-the-market customer experience features
Book a Demo No-Code Customer Portal
Design a Customer Portal that’s truly yours
Not a template you inherit. A canvas you design. The Stay AI Customer Portal gives your team full control over layout, branding, and what each subscriber sees — including the products you surface and the promotions you show — without creating a dev backlog every time something needs to change.
8 flexible layout zones
On other platforms, drag-and-drop moves components within a column. On Stay, components move freely across the page — full-width, sidebar, stacked or side-by-side. The layout follows your brand, not the platform’s structure.
Your brand standards, applied everywhere.
Set your fonts, card styles, and color palette once. They apply consistently across every component in the portal — no page-wide overrides, no one-off fixes, no developer in the loop. Upload your typeface directly or pull from Google Fonts. When your brand standards change, your team updates them. Done.
Built to be mobile-first
80–90% of subscriber portal traffic is on mobile. Every zone configuration, every component interaction, every layout decision is designed for mobile first, then extended to desktop. A subscriber checking their portal on their phone is most likely making a subscription decision. Stay AI’s Customer Portal helps make sure what they find gives them a reason to stay.
Email Builder & SMS
No more email frustrations
Our native email notification builder and expansive integrations ensure your customers stay informed. Use powerful communication tools to boost customer lifetime value with the right messages at the right time.
SMS Notifications
Beyond email notifications, Stay has a full SMS notification center that can be utilized alongside emails. You can also plug in your SMS platform (we integrate seamlessly with Klaviyo, Attentive, Postscript, etc.).
Advanced Out-of-Stock Notifications
Keep customer frustration over missed shipments or their favorite product being out of stock. Mark products and variants as out of stock to enable your customers to make swaps when that happens with a new merge tag on emails that will pull from both Shopify and Stay’s ‘out of stock’ products.
Easy drag-and-drop email builder
Our drag-and-drop editor lets you fully customize your email notifications with a few clicks. This allows you to keep your visuals consistent and branded across all platforms—no code required.
Product Catalog
Total catalog control, all in one place
Manage products, pricing, and subscriber exclusives in one place. With our streamlined control panel, you can reduce CX workload, launch subscriber-first experiences, and keep your offers consistent – all without dev tickets or code.
Variant-level flexibility
Put an end to one-size-fits-all product settings. You can test new offers, run promotions, and fine-tune visibility or pricing at the variant level to grow your LTV.
Subscriber exclusives
Reward loyalty and boost retention with subscriber-only launches and early-access drops. With draft visibility built into the Customer Portal, you can easily launch and manage these exclusives.
Unified pricing logic
Consistent pricing across all products means fewer CX tickets and stronger trust in your brand. Stay’s Product Catalog applies one set of rules across subscriptions, swaps, and one-time purchases, so there are no mismatches or surprises.
Real-time carousel control
Keep your product offers fresh without the hassle. With our drag-and-drop carousel editor, you can update products, upsells, and swaps in real time to drive more revenue with every refresh.
CX Management
Manage CX functions with easy-to-use tools
Our lightning-fast and meticulously designed interface makes managing subscribers easier than ever. Your team can easily customize all aspects of your subscription program and quickly adjust customers’ subscriptions.
Easy access to customer management tools
Take advantage of subscription order tags that make it simple to identify first-time, recurring, or canceled subscriptions. Within Stay’s merchant portal, you can easily view a subscriber’s entire history, including actions your team and the subscriber took.
Bulk actions
Countless tools to reduce ticket response time, including bulk edit actions to quickly edit large batches of subscribers or subscription orders.
CX Quick Functions
Reduce the time it takes the CX team to make edits to subscriptions. Edits like Skip, Swap, Cancel, etc. can be made directly from the search page.