Compared to other popular subscription management apps, Stay AI’s out-of-the-box customer portal isn’t just easier to sign into and use — it offers a lot more options for cross-sells, upsells, and actions other than cancellation (skip, swap, delay, etc.).
This portal enables your customers to take complete control over their subscriptions without having to contact your support team. It also expands the reach of other products in your catalog and makes it a whole lot easier for them to purchase.
In this article, you’ll see how 16 brands leverage Stay AI’s customer portal and really make it their own, with in-portal banners, consistent branding, and a high-visibility upsell carousel.
1. Aura Bora
Aura Bora’s Flavor of the Month club is one of its most popular subscription offers. It gives customers a chance to try new, limited-time flavors before anyone else. The team leverages in-portal banner ads to alert subscribers of their featured flavor and encourage them to add it to their upcoming order.
2. Lifeboost
Lifeboost makes great use of in-portal banner ads, encouraging cross-sells. Its banner ads feature new products, “complete routine sets,” and special offers.
3. Clean Skin Club
Clean Skin Club utilizes our Digital Punch Cards feature to keep customers engaged and excited about their brand and products. They’ve also uniquely placed buttons for gifting, skipping, and swapping within immediate view, which can be a helpful retention strategy. Subscribers immediately understand their options beyond cancellation, and they don’t have to search their portal to make simple changes.
4. Curie
We love how Curie uses in-portal banner ads like these to announce updates to their subscription program. They masterfully make great use of the real estate, including eye-catching visuals and clear value propositions (such as “Now includes FREE SHIPPING on ALL orders”) to entice subscribers.
5. OLIPOP
We were completely sold on switching from Recharge to Stay AI after seeing [the customer portal] for the first time on the demo. This was it for us. It’s so much easier to navigate than our old portal.
— Michelle Paulhus, Sr. Growth Marketing and Retention Manager, OLIPOP
OLIPOP features products in its add-on carousel and uses the in-portal banner to make a big splash when it launches exciting new products—from individual new flavors to the new variety packs, as seen here.
In the first month after launching their crisp apple flavor, subscription add-ons accounted for 30% of their sales. Read more about OLIPOP’s strategy.
6. Beekeeper’s Naturals
Beekeeper’s Naturals kept their customer portal as clean as their honey products, while still effectively using the product carousel, Digital Punch Cards, and easy-to-access subscription management buttons.
On the punch card, subscribers see the rewards they’ll gain over a seven order journey. Because it’s highlighted in that attractive honey gold color, it really stands out on the page.
7. Tenzo
Tenzo truly exemplifies how to make exciting and eye-catching banner ads. They leverage banners to build hype for upcoming products and create more engagement with subscribers by encouraging VIP list sign-ups.
8. Alice Mushrooms
Alice Mushrooms has some of the most beautiful designs across their website and customer portal, and one of their latest designs is a clear example.
Not only is the design engaging, but it serves a very distinct purpose as an engagement and retention effort.
They’ve clearly laid out the subscriber rewards journey to pair with the Digital Punch Cards, demonstrating that brands can use the customer portal for more than promoting sales and new products.
9. Graza
Graza really knows how to show off their products, and this customer portal proves that. Not only do they display exciting sales for top products in their banner, but their Duo Gift Set is just as appealing.
We also love how easy they make it for subscribers to adjust their orders and subscription.
10. Clevr
Stated simply, Clevr has absolutely tricked out their customer portal. In addition to pulling each of their branding elements through the interface, they also leverage banner ad space to share some of the most beautiful product photography we’ve ever seen – all while overlaying that subscriber discount as a reminder!
11. OBVI
OBVI uses a product carousel, Digital Punch Cards, an attractive banner ad, and accessible subscription management buttons to create a powerful combination that fuels the customer experience.
12. Harmless Harvest
Harmless Harvest leverages its in-portal ad banner space to encourage subscribers to join its loyalty program. This is a great way to build customer affinity and boost retention.
13. Magic Spoon
Magic Spoon has fully branded their subscriber portal, and absolutely maximizes on their portal banner real estate. The team regularly swaps out the portal banner, featuring new product releases, seasonal flavors, and unique deals.
14. Truvani
Truvani used its customer portal to highlight its free pink shaker bottle and added a Quick Action button to the subscriber’s checkout. We really like the simplicity of this customer portal and how Truvani has used the power of white space to highlight the reward.
