A variety of email notifications
Keep your customers in the loop with branded notifications for any subscription event, from hyping them up when they start a subscription to letting them know when their product is OOS or payment failed.
Delightful customer experience that elevates your brand
Reduce CX tickets and boost subscriber lifetime value with our best-in-the-market customer experience features
Book a Demo No-Code Customer Portal
Make a customer portal that seamlessly fits your brand
Easily craft the kind of customer portal your subscribers will love. Pick your colors and fonts, adjust CSS as needed, and easily manage everything – or work with our team and agency partners to build a customized portal experience.
No-code customization
Built for marketers and retention teams, our no-code customer portal management is a breeze. With our drag-and-drop editor, you can customize your portal branding, copy, buttons, and layout. If you’d like to enhance your experience further, you can inject custom CSS, HTML, or Javascript, too
Passwordless login
We made it super-easy for customers to access their portal. Passwordless login is defaulted on Stay, enabling you to send customers a 4-digit code via email or SMS to log in. Your CX team can also send “magic links” for quick access. No more forgotten passwords means reducing both CX workload and customer churn.
Seamless gifting
Through the customer portal, subscribers can gift their next order to a friend or family member with just a few clicks. Upon receiving a gift, the recipient will get access to their own portal, too. We’ve also built a gifting nudge in the skip next order modal, prompting subscribers to transact and treat someone else so you don’t miss out on recurring revenue.
Email Builder & SMS
No more email frustrations
Our native email notification builder and expansive integrations ensure your customers stay informed. Use powerful communication tools to boost customer lifetime value with the right messages at the right time.
SMS Notifications
Beyond email notifications, Stay has a full SMS notification center that can be utilized alongside emails. You can also plug in your SMS platform (we integrate seamlessly with Klaviyo, Attentive, Postscript, etc.).
Advanced Out-of-Stock Notifications
Keep customer frustration over missed shipments or their favorite product being out of stock. Mark products and variants as out of stock to enable your customers to make swaps when that happens with a new merge tag on emails that will pull from both Shopify and Stay’s ‘out of stock’ products.
Easy drag-and-drop email builder
Our drag-and-drop editor lets you fully customize your email notifications with a few clicks. This allows you to keep your visuals consistent and branded across all platforms—no code required.
CX Management
Manage CX functions with easy-to-use tools
Our lightning-fast and meticulously designed interface makes managing subscribers easier than ever. Your team can easily customize all aspects of your subscription program and quickly adjust customers’ subscriptions.
Easy access to customer management tools
Take advantage of subscription order tags that make it simple to identify first-time, recurring, or canceled subscriptions. Within Stay’s merchant portal, you can easily view a subscriber’s entire history, including actions your team and the subscriber took.
Bulk actions
Countless tools to reduce ticket response time, including bulk edit actions to quickly edit large batches of subscribers or subscription orders.
CX Quick Functions
Reduce the time it takes the CX team to make edits to subscriptions. Edits like Skip, Swap, Cancel, etc. can be made directly from the search page.