The Challenge
NIRA’s team needed a seamless, stress-free migration. And they couldn’t risk a repeat of past platform transitions that had caused unnecessary strain and disruption. With active subscribers, an international customer base, and a full promotional calendar, they needed everything to work the first time.
The priority was clear: move fast, avoid friction, and ensure the customer experience stayed smooth throughout. That’s exactly what they got with Stay AI.
The Solution
From day one, Stay AI acted not just as a platform provider but as a true strategic partner.
The Onboarding and Customer Success teams connected quickly and directly with the team at NIRA, offering real-time guidance every step of the way. From configuring their subscription portal and optimizing buy boxes to supporting a Replo integration and styling their Shopify theme, Stay handled the technical lift so NIRA could stay focused on their broader business goals.
Midway through the project, NIRA made a bold move: accelerating a full brand and site relaunch by six months. Instead of slowing things down, Stay sped up. The team re-implemented everything to match the new vision, ensuring subscribers, systems, and site experience were fully aligned for launch day.
The migration was seamless. The handoff was clean. And the collaboration felt effortless.
The Results
NIRA successfully transitioned platforms with zero disruption to subscribers and full confidence in what came next. The team found the Stay AI platform intuitive and flexible, making it easy to manage plans, test offers, and streamline support.
With Stay in place, NIRA is now equipped to:
- Launch new subscription products faster
- Offer smarter promotional testing
- Reduce support volume with a more user-friendly portal
- Personalize cancel experiences to protect recurring revenue
What could’ve been a risky, time-consuming project turned into a smooth, strategic reset—and a launchpad for long-term growth.
What’s Next
The migration may be complete, but the partnership is just beginning. NIRA’s team continues to work closely with Stay AI to refine offers, expand subscription options, and test new growth strategies; all with expert support at their fingertips.
And the best part? The hardest part is already done.
