Stay Named an Official Shopify Partner for Launch of Customer Account Extensions

Up until now, customer accounts have been the central hub for activities like managing orders and subscriptions, updating personal information, and engaging in membership programs. 

But that meant logging into their customer profile, away from the experience they were already nestled in. When you’re at the checkout page, the last thing you want is to be pulled aside to dig through your digital purse for your rewards punch card or ID.

In fact, it’s enough of a hoop that it’s caused customers to bounce altogether.

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Introducing Account Extensions for in-portal subscription management

In the Winter ‘25 Editions, Shopify selected Stay as a Shopify partner to launch their new Customer Account Extensions. 

Customer Account Extensions are no-code blocks of functionality that you can add directly to customer account pages. Because they’re visually consistent and secured behind a passwordless login, the entire experience is seamless and secure. 

Customer Account Extensions are perfect for your brand if you want to make it even easier for customers to change the details of their subscriptions without logging into their customer portal.

Benefits of implementing Customer Account Extensions

On their own, Account Extensions work to provide more self-serve functionality to your customers. They do this with an easy extension enablements and drag-and-drop functions. 

The no-code aspect makes it an accessible way for merchants of all sizes and capabilities to customize their customer experience with more cohesive branding. Merchants can set it up in minutes without the need for a developer. 

For Stay merchants and their customers, there are numerous benefits to enabling the Subscription Link extension:

• Customers can manage their subscription in-portal, without navigating between platforms, logging into multiple places, or re-entering sensitive information. 
• Customers can make purchases directly from their accounts pages, helping to boost your orders and LTV.
• All subscriptions related to the customer will show within the pop-up view, including active, paused, and cancelled subscriptions. 
• Customers will see a summary view that displays upcoming order dates on applicable products, their delivery address, and the ability to Get It Now. 
• Customers are able to amend and manage their subscriptions within the page extension rather than navigating away to log in to their customer portal. 

This is just one more improvement to ease of use for our merchants, helping you create better experiences for your customers.

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How to use customer account extensions with Stay subscription management

The main feature of account extensions is the ability to add no-code blocks within customer account pages. 

Merchants can select specific actions they want customers to take, focusing on positive actions. For instance, if you don’t want to allow the “Skip” option, you can leave out that action. 

Stay’s account extensions are compatible with any third-party integration also supported by extensions. For instance, if you’re working with a loyalty provider with an extension, customers will see their loyalty rewards in tandem with their subscription provided through the Stay extension. 

Here’s the flow a customer experiences:

1. Customers click on “Manage Subscription”.
2. Customers are shown a pop-up page extension that provides additional actions they can take to manage their subscription (e.g., moving an order date, skipping an order, applying discount codes, etc.). 
3. They can also view/ edit their applicable subscription products, upcoming order date, and delivery address or select Get It Now. 
4. Checkout.

Overall, this allows for more fluid and consistent self-serve functionality without logging in to separate portals to enter personal details. Their logged-in experience flow persists from customer accounts to checkout without compromising security. 

By unifying powerful self-serve functionality with Stay’s subscription management, merchants can create better customer experiences.

Need help adding the Stay AI subscription platform as an account extension? Use our handy help page that breaks down how to add and enable the Stay Subscription Management extension reach out to the Stay support team. 

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