Introducing: Subscriber Rewards that Pack a Punch 👊 Digital Punch Cards are here! Learn More
Blog/Introducing Digital Punch Cards 👊

Introducing Digital Punch Cards 👊

Our First-to-Market Rewards Solution is Here: Meet Digital Punch Card 👊

If you run a coffee shop and offer one free coffee for every 10th punch on a punch card, customers are more incentivized to come back to buy your coffee more often. 

But why is that?

Research into human behavior reveals that the closer customers see themselves reaching a goal, the more likely they are to come back and order again until they reach it.

This is why we’ve built our new first-to-market feature, Digital Punch Cards!

Using a format most everyone can recognize, Digital Punch Cards are embedded directly into your customer portal and allow subscribers to see and visually track their rewards journey in real-time and then seamlessly apply rewards to upcoming orders.

Now, you can engage customers with their favorite punch cards – digitized

How Does It Work?

At Stay AI, we believe in creating highly visual subscriber journeys that keep customers engaged throughout their order cycles and show them their progress toward exciting and exclusive rewards.

This feature is easy to set up and is customizable to your needs. 

  • Step 1: Choose the number of “punches” 
  • Step 2: Select the incentive or reward to give subscribers who reach the last punch on their card – this can be a free order, product, and more
  • Step 3: Select a minimum order value required for subscribers to receive a punch to ensure all rewards are met after passing a specific threshold

Our Digital Punch Card widget lives in the upper portion of the customer portal dashboard, making it seamless for subscribers to log in and view their progress at any time to see how close they are to their next reward.

By gamifying the reward experience with fun, punchy visuals, Digital Punch Cards take rewards strategy to the next level.

Digital Punch Card & ExperienceEngine Work Hand-in-Hand

With ExperienceEngine, you can utilize our AI to split-test different products as gifts or the same product with varying discount amounts on a subscriber’s upcoming order to see which offers are the most successful in reducing churn in the cohorts identified as most likely to cancel. Digital Punch Cards take this a step further by providing an opportunity to surprise and delight subscribers at key milestones. 

By first using ExperienceEngine to determine which incentive works best for your target audience, you can decide what reward(s) will work best as incentives for your Digital Punch Card.

For example, let’s say your brand is trying to determine whether a free shaker bottle or a free key chain best optimizes retention. You can use ExperienceEngine to set up a free shaker bottle on order three and A/B test it against a free key chain. Through that A/B test, see which one has the highest success rate for retention and how the product and order cadence drive AOV. 

That data will directly impact how to set up Digital Punch Cards, allowing you to make data-driven decisions when selecting which product and order number should apply as the punch card incentive.

Stay AI sets your brand up for success with real data-powered analytics, backed by rigorous split-testing, that you can then apply to a Digital Punch Card that will run for six months, a year, or however long you want it to.

Get ready to take the subscriber journey further by offering your customers an unparalleled brand experience—and an even greater LTV.

Interested in Digital Punch Cards?

You won’t see another subscription solution utilizing the familiarity of punch cards with customizable and easy-to-set-up rewards functionality. We’re so excited for you to engage subscribers throughout their journey and give them a rewards system that truly packs a punch 👊

The beta launch of Digital Punch Card is now available for current Stay AI merchants. If you’re interested in being one of the first to use this feature, contact us today!


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Supercharge Your Subscription & Retention Strategy with Stay AI

Prepaid Bundles

Allow customers to prepay for a subscription upfront. This is the perfect structure for subscription programs that last for a finite amount of time.

Gift A Subscription

Stay powers a split portal experience, so gift givers and recipients can manage their preferences and payments for a seamless experience for all.

Dale Selection Plans

Leveraging custom date selections allows you to create unique subscription offers and programs.

Minimum / Maximum Renewals

Set a minimum or maximum number of shipments. (Note minimum shipment terms aren’t available in all regions.)

“We are continuously impressed with the level of professionalism, thoughtfulness and dedication we receive from the Stay team. We can be tough on the team for product feature requests and minor Shopify limitations, but each time the team handles it with grace and patiently, while they work hard to proactively incorporate and address our feedback to resolve our problems. We are proud to build along side Gina, Evan and the Stay AI team!”

“We’ve literally tried them ALL! From Recharge > SKIO > Smartrr > Stay AI, we can NOW confidently say we have found a home; and it’s not even close.” ,
Begin Health

“Stay is by far the best subscription platform we have worked with. Their team is incredible, and makes sure we’re always satisfied. They go above and beyond to make our integration as seamless as possible, while creating a stunning end result. They are the absolute best and I highly recommend using them.”

“They go above and beyond to make our integration as seamless as possible, while creating a stunning end result.” ,
Refresh Gum

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30% at Month 2 for a beverage brand. I love the features and how easily it connects with Klaviyo to create a better customer experience with Subscriptions. I’m already recommending it to other e-commerce brands I know!”

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30%” ,
BRĒZ
Blog/Stay AI’s Director of Product Unpacks All Things Digital Punch Card

Stay AI’s Director of Product Unpacks All Things Digital Punch Card

Stay AI’s Director of Product Unpacks All Things Digital Punch Card

This week, to celebrate the launch of our new-to-market Digital Punch Card feature, we sat down with Karin Brashears, Stay AI’s Director of Product, to unpack all things Digital Punch Card!

Q: Digital Punch Cards are here! What would you say is the “TLDR” of Digital Punch Card for those who haven’t heard about it yet?

Karin: Digital Punch Card is a revolutionary idea that takes on rewards and loyalty with a fun, gamified customer experience. We’ve taken a nostalgic punch card and “digitized” it on the customer portal for your subscribers to actually see their progress and how they’re tracking toward a reward. Merchants have ownership over setting up a free order or a free product and can track those throughout multiple orders. So, it really is just a new take that we haven’t seen anywhere else in the marketplace for loyalty and retention. 

Q: Are there any specific elements of Digital Punch Card that you’re most excited about?

Karin: I’m really excited and interested to see how our merchants use the data we provide on the merchant portal already to tie into their Digital Punch Cards. 

We’ve set up some really cool analytics within the Executive Summary Dashboard that can be used to figure out the most optimal way to set up your Digital Punch Card. For instance, using AOV to determine your brand’s maximum free order value. Additionally, ExperienceEngine’s A/B tests can lead merchants directly to determine which products make the most sense for retention and should be used as incentives.

I’m really excited to see how merchants’ use of Stay’s features comes full circle in terms of application to using Digital Punch Cards.

Q: Can you tell me more about how Digital Punch Card weaves into Stay AI’s existing analytics suite and how it works in tandem with ExperienceEngine? 

Karin: So what I would do is set up an A/B test in ExperienceEngine with whatever products I want to offer as a promotion. Let’s say my brand is trying to determine whether a free shaker bottle or a free key chain optimizes retention best. I would set up a free shaker bottle on order three and A/B test it against a free key chain. Through that A/B test, I can see which one has the highest success rate for retention and see how the product and order cadence drive AOV. Because ExperienceEngine allows for fluid tests, I can swap out those products and order cadences to continuously gauge optimization. 

That data will directly impact how to set up Digital  Punch Cards, allowing me to make data-driven decisions when selecting which product and order number should apply as the Digital Punch Card incentive.

This is how Stay AI sets brands up for success with real data-powered analytics, backed by rigorous split-testing, to then apply to a more sticky and long-term Digital Punch Card that will run for six months, a year, or however long you want it to.

Q: What makes Digital Punch Cards different from other reward tools or features that exist in the market?

Karin: Digital Punch Cards offer a few differentiating factors. Firstly, it’s a simplified no-point loyalty system. Tracking points can be complex and overall challenging, whereas with a punch card system, you either earned a punch or you didn’t. 

For customers, the biggest thing with point acquisition and tracking rewards in that way is that it’s a variable reward at the end. So typically, point programs require in-depth messaging and explanation for customers to understand the benefit and justify the purchase. When it comes to Digital Punch Cards, it’s a one-to-one experience. You know that your punch will equate to a free order or product. The direct association of purchase to reward is extremely impactful in training customer behavior. 

Additionally, it’s really exciting to integrate the Goal Gradient Theory, the idea that the closer customers see themselves reaching a goal, the more likely they are to come back and order again until they reach it. We are truly putting that into place in a digital format.

Digital Punch Cards give customers a feeling of success, coupled with a dopamine hit after a successful purchase. That gives the user more impetus to continue being a repeat purchaser compared to maybe earning something that you can’t see or just aggregating points in the background.

We’re able to have customers see their action as an accomplishment and then further want to experience that dopamine hit over and over again, inching them towards that end reward.

Thanks for chatting with us, Karin!
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Learn More About Digital Punch Card

Powerful No-Code URL Builder

Improve their checkout conversion rate by utilizing Stay AI’s new URL Builder. Historically, merchants were limited to Klaviyo Quick Actions. Now, merchants can simply select the email/SMS provider where they’d like to embed Stay’s dynamic URLs within any marketing communications, to easily create checkout links for new products, login URLs to drive customer actions, apply discounts, and more!

Easy No-Code Setup

Leveraging our URL builder is easy! It takes less than 30 seconds to configure settings and create a specific checkout URL or “quick action” to utilize in your marketing mix.

12 Pre-Built “Quick Actions”

URL Builder lets you craft easy-to-use links for customers to complete actions without having to click around their portal or add to cart on your site.

Universal URLs Work Everywhere

The URL Builder is compatible with: Klaviyo, Postscript, Attentive, and custom solutions. In addition, the checkout links can easily be leveraged on any landing page, marketing collateral, etc.

Checkout Links

One-click links allow a customer to checkout with a one-off product or subscription product that you can easily configure.

Swap SKU + Frequency

With one click let your customers swap

“We are continuously impressed with the level of professionalism, thoughtfulness and dedication we receive from the Stay team. We can be tough on the team for product feature requests and minor Shopify limitations, but each time the team handles it with grace and patiently, while they work hard to proactively incorporate and address our feedback to resolve our problems. We are proud to build along side Gina, Evan and the Stay AI team!”

“We’ve literally tried them ALL! From Recharge > SKIO > Smartrr > Stay AI, we can NOW confidently say we have found a home; and it’s not even close.” ,
Begin Health

“Stay is by far the best subscription platform we have worked with. Their team is incredible, and makes sure we’re always satisfied. They go above and beyond to make our integration as seamless as possible, while creating a stunning end result. They are the absolute best and I highly recommend using them.”

“They go above and beyond to make our integration as seamless as possible, while creating a stunning end result.” ,
Refresh Gum

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30% at Month 2 for a beverage brand. I love the features and how easily it connects with Klaviyo to create a better customer experience with Subscriptions. I’m already recommending it to other e-commerce brands I know!”

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30%” ,
BRĒZ
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Learn More About Universal URLs

Blog/Stay AI’s Integration with Inveterate Has Arrived!

Stay AI’s Integration with Inveterate Has Arrived!

Inveterate Integration with Stay AI

Stay AI’s Integration with Inveterate Has Arrived!

Stay AI is thrilled to announce the launch of our first-to-market integration with Inveterate! With this integration, Stay merchants can build a powerful membership and loyalty program with Inveterate and give subscribers immediate access to exclusive benefits directly within Stay AI’s customer portal.

When you integrate Stay AI and Inveterate, you’ll be able to see which subscribers are members of your loyalty program in your Merchant Portal. Members can apply credits, add early-access products, and more directly from the Customer Portal.

How does it work?

Let’s say you’re a coffee subscription company using Stay AI and Inveterate. Your subscribers can navigate to the “Membership” panel in their Customer Portal to access membership benefits, including anniversary credits, exclusive flash sales, early access to new drops, and more.

If you’re an active Inveterate user and have set up your Merchant Tiers, configured your membership rewards, and determined which products are available for Eoarly Access, then all of these benefits would now be accessible and manageable via the Stay AI Customer Portal. Any members who are also subscribers will be visible within the Stay Merchant Portal with a “Member” widget in the top left-side corner.

Within Stay AI, you can share these early-access products on the Membership page in the Customer Portal. Give your most loyal subscribers exclusive sneak peeks at products you’re not ready to share with everyone else yet.

Combine subscription and membership rewards to create a powerhouse program for your users today!

Interested in a demo? Send our team a message 🩷

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Supercharge Your Subscription & Retention Strategy with Stay AI

Say Goodbye To Ugly Emails

Our native email notification builder and expansive integrations ensure your customers stay informed. Use the powerful communication tools to boost customer lifetime value with the right messages at the right time.

Email Notifications

Keep your customers in the loop with branded notifications for any subscription event, from hyping them up when they start a subscription to letting them know when their product is OOS or when their payment failed.

Drag & Drop Email Editor

Our drag-and-drop editor lets you fully customize your email notifications with a few clicks. So you can easily keep your visuals consistent and branded across all platforms – no code required.

SMS Notifications

Beyond email notifications, Stay has a full SMS notification center that can be utilized alongside emails. Or plug in your SMS platform (we integrate seamlessly with Klaviyo, Attentive, Postscript, etc.).

SMS Chatbot

Our SMS chatbot delivers an unparalleled subscription management experience. Save your subscribers headaches and increase LTV by letting them manage their subscriptions right from their phone, with native transactional texting.

Advanced OOS, Dunning, etc.

Stay’s platform has a variety of tools to improve communication with customers including advanced settings and notifications for out-of-stock products, payment issues, and more.

Klaviyo “Quick Actions”

Our deep integration with Klaviyo allows you to not only build flows or segment off all subscription events. You can also track email attribution to see which emails are generating new subscribers and generate CTAs that can reactivate subscriptions or add one-time orders with just a click.

Universal URL Builder

Go beyond Klaviyo with 12 universal “quick actions” that can be customized and deployed anywhere in your marketing mix.

Dunning Notifications & AI Retries

Set the number of retries and the intervals for failed payments to capture as much revenue as possible. Find the level and cadence of outreach that works best for your customers to ensure you’re actively combating passive churn.

WinbackEngine™ ESP Integration

Leverage our new time optimized win-back offers to trigger the right reactivation messages at the right time. Push a variety of data points to Klaviyo for further customization.

“We are continuously impressed with the level of professionalism, thoughtfulness and dedication we receive from the Stay team. We can be tough on the team for product feature requests and minor Shopify limitations, but each time the team handles it with grace and patiently, while they work hard to proactively incorporate and address our feedback to resolve our problems. We are proud to build along side Gina, Evan and the Stay AI team!”

“We’ve literally tried them ALL! From Recharge > SKIO > Smartrr > Stay AI, we can NOW confidently say we have found a home; and it’s not even close.” ,
Begin Health

“Stay is by far the best subscription platform we have worked with. Their team is incredible, and makes sure we’re always satisfied. They go above and beyond to make our integration as seamless as possible, while creating a stunning end result. They are the absolute best and I highly recommend using them.”

“They go above and beyond to make our integration as seamless as possible, while creating a stunning end result.” ,
Refresh Gum

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30% at Month 2 for a beverage brand. I love the features and how easily it connects with Klaviyo to create a better customer experience with Subscriptions. I’m already recommending it to other e-commerce brands I know!”

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30%” ,
BRĒZ
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Learn More About Email & SMS Tools

Merchant Tools

Our lightning-fast and meticulously designed interface makes managing subscribers easier than ever before. Your team can easily customize all aspects of your subscription program and quickly adjust customers subscriptions.

Easy Customer Management

All it takes is one click to or from Shopify into the Stay Ai subscription to easily search customer orders. Take advantage of subscription order tags that make it simple to identify first time, recurring, or canceled subscriptions.

Audit Logs

Easily view the entire history of a subscriber including actions your team and the subscriber took.

Portal Management

Leverage the most comprehensive out-of-the-box portal available as a loyalty-driving microsite. Or build a custom portal off our robust API.

Filtering

Save your CX team time with advanced filtering and search functionality and bulk updates that make it easy to rapidly edit customers orders. Utilize our audit logs for a 360° view of every action a customer takes.

Bulk Editing

Countless tools to reduce ticket response time including bulk edit actions to quickly edit large batches of subscribers or subscription orders.

CX Quick Functions

Reduce the time it takes the CX team to make edits to subscriptions. Edits like Skip, Swap, Cancel, etc can be made directly from the search page.

Out-of-Stock Settings

Don’t cancel orders. Let customers know they need to swap their product, or automatically send a partial order if the rest of the cart meets requirements.

Billing & Shipping Rules

Complex rules for price, area, weight, etc. that set the right shipping rules for your business. Choose the billing time that works best for your 3PL and CX teams.

“We are continuously impressed with the level of professionalism, thoughtfulness and dedication we receive from the Stay team. We can be tough on the team for product feature requests and minor Shopify limitations, but each time the team handles it with grace and patiently, while they work hard to proactively incorporate and address our feedback to resolve our problems. We are proud to build along side Gina, Evan and the Stay AI team!”

“We’ve literally tried them ALL! From Recharge > SKIO > Smartrr > Stay AI, we can NOW confidently say we have found a home; and it’s not even close.” ,
Begin Health

“Stay is by far the best subscription platform we have worked with. Their team is incredible, and makes sure we’re always satisfied. They go above and beyond to make our integration as seamless as possible, while creating a stunning end result. They are the absolute best and I highly recommend using them.”

“They go above and beyond to make our integration as seamless as possible, while creating a stunning end result.” ,
Refresh Gum

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30% at Month 2 for a beverage brand. I love the features and how easily it connects with Klaviyo to create a better customer experience with Subscriptions. I’m already recommending it to other e-commerce brands I know!”

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30%” ,
BRĒZ
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Learn More About Merchant Tools

Trial & Sample Offers

Allow customers to sign up for a trial or sample version of a product, and then use workflows to automatically upgrade them to a monthly subscription version of the product they’ve tested out.

Starter Kits

Offer new customers a starter kit offer with first-timer items, then automatically move them to a standard subscription with their second order. For example, Tenzo sends new subscribers a reusable tin, matcha scooper, whisk, and whisk stand with their first order. On following orders, subscribers just get the tea.

Cascading Discounts

Leverage automations to move subscribers through a pre-planned set of discount changes to help with retention or build a unique subscriber journey.

SKU Swaps

Leverage SKU swapping to move subscribers through a multi-shipment journey.

Workflows

Subscriptions don’t have to be boring; let us help you build the right programs to maximize value for your customers. Launch a quarterly club with limited edition products, send trial flavors, or supply a starter kit in the first purchase.

Easy Back-End Configuration

Set up custom sequences to manage a more sophisticated set of offerings, like a trial offer that switches to a full-priced SKU or a starter kit that swaps to a replenishment SKU.

Looking for targeted promotions and surprise and delight offers?

Increase AOV and proactively reduce churn with our fully integrated promotions builder.

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Learn More About Workflows

Easy To Use Bundles

Give customers the ability to build their own custom subscription. Let them pick their products and create a bundled subscription with tiered discounts. Our build-a-box features are available out of the box and ready to go.

Flexible Bundle Setup

Build the right bundle options for your brand. Set minimum and maximum quantities to your bundle. Have the flexibility to offer tired discounts based on the bundle sizes.

Easy Post Portal Edits

In their Customer Portal, your customers can easily swap products within their bundles and change things up each order cycle.

Discount Options

Use percentage or fixed dollar amount discounts for each of your bundle options and setup of a variety of options for your customers. Have the flexibility to offer tired discounts based on the bundle sizes

Better Inventory / SKU Management

No need to create duplicate products and lose inventory tracking. Stay AI allows you to add a parent product that sets the rules for your bundle then you add in your existing products.

“We are continuously impressed with the level of professionalism, thoughtfulness and dedication we receive from the Stay team. We can be tough on the team for product feature requests and minor Shopify limitations, but each time the team handles it with grace and patiently, while they work hard to proactively incorporate and address our feedback to resolve our problems. We are proud to build along side Gina, Evan and the Stay AI team!”

“We’ve literally tried them ALL! From Recharge > SKIO > Smartrr > Stay AI, we can NOW confidently say we have found a home; and it’s not even close.” ,
Begin Health

“Stay is by far the best subscription platform we have worked with. Their team is incredible, and makes sure we’re always satisfied. They go above and beyond to make our integration as seamless as possible, while creating a stunning end result. They are the absolute best and I highly recommend using them.”

“They go above and beyond to make our integration as seamless as possible, while creating a stunning end result.” ,
Refresh Gum

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30% at Month 2 for a beverage brand. I love the features and how easily it connects with Klaviyo to create a better customer experience with Subscriptions. I’m already recommending it to other e-commerce brands I know!”

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30%” ,
BRĒZ

Stay Covers All Bundle Use Cases

Fixed Bundle
BuIld-A-Box
Starter Kit Bundle Seperable Bundle
Rotating Boxes / Box of The Month
50+ No-Code Edit Options

Pick your colors and fonts, adjust CSS as needed, and manage everything with ease, or work with our team and agency partners to build a customized portal experience.

In-Portal Banners

Setup banner ads in your with no-code to highlight company updates, new releases, or anything else you want your subscribers to interact with.

Personalized Offers

Stay’s fully integrated system powers personalized pop-up offers that can be tested and optimized via our ExperienceEngine promo builder.

Upsell Carousel

Feature products and deals with our dynamic add-on carousel to allow customers to add one-time products to their next shipment, bumping up their AOV and LTV.

“We are continuously impressed with the level of professionalism, thoughtfulness and dedication we receive from the Stay team. We can be tough on the team for product feature requests and minor Shopify limitations, but each time the team handles it with grace and patiently, while they work hard to proactively incorporate and address our feedback to resolve our problems. We are proud to build along side Gina, Evan and the Stay AI team!”

“We’ve literally tried them ALL! From Recharge > SKIO > Smartrr > Stay AI, we can NOW confidently say we have found a home; and it’s not even close.” ,
Begin Health

“Stay is by far the best subscription platform we have worked with. Their team is incredible, and makes sure we’re always satisfied. They go above and beyond to make our integration as seamless as possible, while creating a stunning end result. They are the absolute best and I highly recommend using them.”

“They go above and beyond to make our integration as seamless as possible, while creating a stunning end result.” ,
Refresh Gum

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30% at Month 2 for a beverage brand. I love the features and how easily it connects with Klaviyo to create a better customer experience with Subscriptions. I’m already recommending it to other e-commerce brands I know!”

“I’ve been working hand in hand with Stay for the last couple months and the result is churn decreasing from around 60% to 30%” ,
BRĒZ

Branded, frictionless, and beautiful, with no coding necessary

Don’t spend thousands of dollars custom-building your subscription portal and then thousands more to maintain it. Save your budget for new site features, landing pages, and other value-add projects. Our team has spent years building subscription programs for 100+ top-tier consumer brands. A/B testing countless subscription portals led us to create our customer portal that’s ready out of the box.

Mobile Optimized

Easy to use and mobile optimized to ensure maximum impact of our key LTV driving features.

Simple Login Options

Use passwordless login to send your customers a 4-digit code via email or SMS, or utilize our tokenized login to bypass the need for a password once a customer logs into Shopify.

Gifting

Allow customers to gift their subscription via a one-time shipping address update. Save subscribers with smart tactics like pushing customers to gift an order instead of skip or skip instead of pausing.

Easy Customer Management

Your subscribers can easily update all the actions you permit them to within their portal to reduce CX tickets.

Portal Analytics

Review how customers are engaging with your portal, and drill down into the number of subscriber behaviors per date range including skips, reactivations, SMS opt-ins, swaps, pauses, and next-order gifting.

Subscriber Rewards & Offers

Manage your subscriber base like a performance channel and build the lifecycle management and promotional strategy that transforms your business via ExperienceEngine.

Personalized Cancel Flows

Leverage Stay’s RetentionEngine to build no-code cancel flows that drive down churn by as much as 47%.

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Learn About Stay’s Customer Portal