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Moon Juice Scales Subscription Add-On Revenue MoM with Stay AI

Migrated from: Recharge
Industry: Health & Wellness
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Subscription Growth by the Numbers

83%
Growth in Monthly Add-On Revenue, within 30 Days
93%
Growth in Monthly Add-On Revenue, within 60 Days
131%
Growth in Monthly Add-On Revenue, within 90 Days

Moon Juice is a beauty and wellness brand, specializing in adaptogenic supplements, skincare, and haircare products. Moon Juice’s scientific approach to synergy sets it apart from other wellness brands: many of their products work in tandem with and amplify the effects of other products, creating powerful stacks tailored to specific needs.

How Moon Juice Skyrocketed Add on Revenue with Stay Ai’s ExperienceEngine™ and More

Challenges

Prior to switching to Stay Ai, the Moon Juice team was using Recharge. They ran a stable subscription program, seeing largely steady revenue month over month for the five months prior to migration. Knowing their brand has cult-favorite products that pair well together – and benefit from monthly use – the team knew there was plenty of opportunity to continue scaling. That’s when they discovered Stay Ai.

The Solution: Stay Ai

After migrating to Stay in late 2022, Moon Juice saw measurable and consistent growth in their subscription revenue each month. Stay’s intuitive customer portal with built-in product carousel, in addition to ExperienceEngine™ promotional testing, enabled Moon Juice to leverage those aforementioned product synergies to scale up their add-on revenue.

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Strategy

Driving AOV with ExperienceEngine™ Promotions: Moon Juice uses Stay’s ExperienceEngine™to easily deliver targeted promotional offers. Stay’s AI-powered promotional testing solution allows them to strategically serve offers to the right clients, at the right time, with the right incentive. Combined with the no-code email notification builder, launched promotions automatically add dynamic promotional blocks to upcoming order emails, enabling the team to make more money, with much less manual effort. For customers, adding promotion-applied items to upcoming orders is as frictionless as one click.

Optimizing and Refining with Post-Promotion Analytics: After launching promotional offers, the Moon Juice team can view the ExperienceEngine™ promotion’s analytics directly within the app. Key metrics like take rate, AOV, and total next order revenue are accessible within minutes, providing the team with the actionable insights necessary to continue running successful promotions in the future.

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Driving AOV with the Customer Portal Carousel and Banner Ads: Moon Juice also leverages Stay’s no-code portal carousel and banner ads, which both surface add-on products to subscribers directly in the customer portal. With just a few clicks, subscribers can add full-price or discounted products to their upcoming orders. Because Moon Juice carries so many fan-favorite products, they’ve found that many of their one-time add ons turn into recurring stack subscriptions, further scaling subscription revenue.

Flexible Bundling: In alignment with the above, Stay’s super-flexible bundling solution makes it easy for Moon Juice customers to add complementary products to their upcoming orders, as well as taking advantage of the brand’s thoughtfully pre-bundled stacks of synergistic products.

Supercharge Your Subscription & Retention Strategy with Stay AI

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Vita Coco’s Custom Cadence Subscription Plans Support 52% Yearly Growth in First-Time Subscription Revenue

Migrated from: Recharge
Industry: Food & Beverage
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YoY Growth in Quarterly First-Time Subscription Revenue

52%
YoY Growth in Quarterly First-Time Subscription Revenue
54%
YoY Growth in Quarterly Recurring Subscription Revenue
56%
YoY Growth in Quarterly Active Subscribers

Vita Coco has long been a darling of the food and beverage industry, thanks to high-quality products and an adoring fanbase that has exploded in size since they got their start in 2003. Their product line revolutionized the way consumers drink coconut water, from their elegantly simple and electrolyte-packed Coconut Water to Vita Coco Energy, which puts a healthy spin on pick-me-ups. Propelled to mainstream recognition by a successful IPO launch in 2021, Vita Coco is now one of the biggest names in F&B.

Vita Coco’s Coconut Water is packed with electrolytes and nutrients that make it an ideal way to stay hydrated. The brand quickly realized it had the potential to solve and own an all-too-common pain point for countless consumers: hangovers.

How Stay AI Enabled Vita Coco to Launch Groundbreaking Subscription Innovation to Fight Hangovers

We’ve all been there—we wake up in the morning feeling drained with a pounding headache after having a few drinks too many the night before. The slog to the grocery store to pick up some electrolyte-filled beverages feels like crossing the Sahara three times over.

Vita Coco’s Coconut Water helps people hydrate to mitigate hangovers and feel better after a fun night out — but that means customers either have to remember to stock up ahead of time or go to the grocery store after a hangover is already wreaking havoc.

Enter: the Hangover Subscription. Vita Coco developed a unique idea to ship subscribers a case of their favorite Vita Coco right to their doorstep 10 days before every major drinking holiday, including New Year’s Eve, Super Bowl Sunday, St. Patrick’s Day, The Fourth, and more.

Challenges

Now all Vita Coco needed was a provider that could set custom ship dates around these holidays. Unfortunately, current subscription providers are built on such functionally flawed and outdated tech that they can’t process subscription orders that aren’t on a totally set time frame, like every 2 weeks, 4 weeks, or 6 weeks. Rigid subscription plans on Vita Coco’s prior provider didn’t offer the flexibility they needed to build their custom subscription plan campaign.

These set schedules wouldn’t cut it for the Hangover Subscription because these holidays don’t follow a set cadence. The Super Bowl and St. Patrick’s Day have 5 weeks between them, while Halloween and Thanksgiving Eve have only 3 weeks between them, and so on.

Vita Coco needed a platform that would allow them to select their own shipment dates. Their old subscription provider didn’t have the functionality to do so – not to mention, no clear and consistent point of contact, flawed UX, and countless ignored support tickets. That’s when they found Stay Ai.

The Solution: Stay AI

Vita Coco Built a Custom Subscription Plan After a Quick Switch to Stay AI

When Vita Coco introduced the idea of creating a subscription date that focused on shipping on specific dates rather than a set schedule, the Stay Ai team knew they could craft the perfect solution.

Stay AI is allows brands to design subscription plans and cadences uniquely suited to their needs. While other subscription providers don’t have the functionality to allow for this level of deep shipping customization, it’s built right into the Stay AI system.

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Stay AI handled a white glove migration and seamlessly brought Vita Coco’s large list of subscribers over from Recharge in less than a week.

Working hand-in-hand with Vita Coco to ensure they fulfilled all of their needs, the team built out custom ship schedules from scratch and implemented complex logic structures at no extra cost. The platform’s robust capabilities allowed Vita Coco to quickly and easily select their shipping dates starting in January: right in time to provide their customers hangover relief for major drinking holidays.

Thanks to Vita Coco & Stay, hangovers have finally met their match.

Supercharge Your Subscription & Retention Strategy with Stay AI